@Swift88 Thanks for participating in our Fitbit Community! If you attached a old wifi router to the Xfinity one that uses B … I purchased the Aria because of its integration with the app and now that I have to enter things manually the whole premise for purchasing it goes away. 14:53 I am also in the same boat and now have a regular ole scale. MatthewFitbit. Reviewed in the United States on January 11, 2015. Open your Finder. I know I got my network password right and everything. Finally, let me know if your get any error message during the setup process. Creating your account is completely free, and takes about a minute. I too am unable to sync my scale. I am having the same issue as others on this thread and it started about the same time. As an Amazon Associate I earn from qualifying purchases. Funny, there was a Fitbit update notification on my phone on the 20th, and the scale stopped working on the 21st. The router we have isn’t issued by Mediacom - it’s an Arris Surfboard You could get it to work theoretically. Thank you for posting your update here. I am having the exact same issue! Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. I take the battery out and try to go through set up again and it is says wifi is Catweb tap to change. Very easy. Fitbit sucks. MAJOR shoutout to you for posting this solution! The problem is with the app. I only wanted about an hour and a half trying to do this. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. They will not give you a refund if the item is over 45 days old. Enter your Wi-Fi network password and Aria 2 will attempt to connect automatically. On the Today tab , tap your profile picture > Aria 2. Are you getting any error message when your Aria tries to sync your data? I think for every one person who is angry enough to post their problems with their scale there must be hundreds of others who have just thrown it away. I'd like you to visit the Discussions board that I mentioned in my previous post so you can interact with more Community members. Thank you for posting the update here. I am extremely disappointed. I also checked my app update history and the FitBit App was updated 3 days ago which is after I started experiencing the issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It turns out that if you have a relatively new cable box / wireless router from Comcast / Xfinity, it does not enable 802.11b by default. I will still hope for the best because if it proves to be the application then the fix by FitBit should be even easier. @kaybee8888 That's great news! The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Yes, I took the batteries out too. Thank you for posting the update here. I feel like this works for everyone else but not for me. 14:53 Until, after 30 minutes on various holds, Comcast confirmed this b/g/n is not an option. - edited Comcast has walked me through everything they can do. So I guess I am looking for a new scale. I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. Checking the error logs it was coming back with a "failed password" error. I have an Aria 1st generation, I am experiencing the same issue. Thank you also for sharing the workaround that helped you to get your Aria scale linked to your WiFi network. All new routers through CC are default g/n on the 2.4ghz. Click the box next to Show password and enter your computer administrator's name and password. You just plug the WAN port of the old router into a LAN port on your main router and you should have a wireless b connection. Tried everything. If that’s the case it is not a scale or WiFi issue. I tap and nothing happens. All Comcast routers are default at g/n on the 2.4ghz. I know the password is correct, I tested it on my phone.This has been very frustrating, why is it so hard?! 13:59. Suggestions? Hi everyone! My Aria won’t connect to our WiFi and is showing “WIFI ERR” - we switched from Xfinity (worked just fine) to Mediacom and haven’t been able to connect. @Liahna It's great to see you in our Fitbit Community! I spoke with Fitbit today and they walked me through all the steps I already did and I still cannot connect to the Wifi. It doesn't work. @Kay_dubb1 That's great news! 18:28 07-30-2019 I changed it to B and it's still not working. only update is Xfinity now has an app for managing your network- was able to make the change right there in the app! @Gutsy I'm sorry for the late response. @Katcor44 It's awesome to hear that you also managed to get this issue resolved by following the workaround shared by @Swift88 above. The data from my scale shows up on the Fitbit web portal but not in the iPhone app. It will not connect no matter what I do. It always shows an error when trying to connect to my network. 03-16-2018 2. Spent over half an hour on chat with FitBit's support last night as my Aria kept failing to connect to my network. - last edited on From a laptop or desktop with Wi-Fi access, go back to fitbit.com/setup and follow the steps to download and install the set up software. Connectivity difficulties between Aria and Comcast... Connectivity difficulties between Aria and Comcast/Xfinity routers. By connecting Aria 2 to your Wi-Fi network, your scale will automatically and privately transfer, or sync, your stats wirelessly to your Fitbit account after each use to help you track your progress.